Gray Family Homes, Inc.

Currently serving individuals with developmental disabilities.
Currently seeking referrals.
Agency Provider


Corporate Mailing Address
P.O. Box 70534
Toledo, Ohio 43607
Main: (419) 241-8110
[ Map It ]


Deanca Gray
Phone: (419) 241-8110


Level One Waiver

Home Maker Personal Care

Level One Waiver: Adult Day Services

Adult Day Support
Supported Employment - Community
Supported Employment - Enclave
Vocational Habilitation

Individual Options Waiver

Adult Family Living
Adult Foster Care
Home Maker Personal Care
Residential Respite

Individual Options Waiver: Adult Day Services

Adult Day Support
Supported Employment - Community
Supported Employment - Enclave
Vocational Habilitation

Self Empowered Life Funding Waiver (SELF-Waiver)

Residential Respite

Self Empowered Life Funding Waiver (SELF-Waiver): Adult Day Services

Adult Day Support
Supported Employment - Enclave
Vocational Habilitation


Name: Doug Fletcher
Phone: 419.726.8956
Address: Toledo, OH
Name: Robin Smith
Phone: 419.320.7982
Address: Toledo, OH
Name: Stephanie Kynard
Phone: 419.787.5378
Address: Toledo, OH



DODD Certification

Medication Admin Cert.

Agency Profile

a) Describe your agency’s philosophy of providing services and supports to individuals with disabilities.

Gray Family Homes believes that each person should have the highest quality of life possible. Our agency believes in encouraging independence, individual dignity and respect. We improve our consumer's well being and provide a safe, positive, and comfortable environment. We are selective in staffing the most compassionate, experienced, highly trained care givers in the industry. Every decision we make is geared towards best practices and providing excellence in every area of our business.

b) Describe your agency’s staff orientation and training process.

Applicants are required to have some training before being hired. New employees are oriented on a variety of topics including but not limited to our agency's organizational structure, philosophy, policies and procedures. Extended orientation is done on consumer specifics and on-site in the home. Initial state required training is mandatory and on-going. Additional trainings, workshops, seminars are agency mandated to keep staff skilled, knowledgeable, and abreast of current rules and regulations for compliance and health and safety.

c) How are individuals with disabilities involved in selecting the agency’s staff that work with them?

When placing staff with individuals, we pair based on consumer needs and wants (as expressed to administration), staff experience/skills, personalities, etc. Administration speaks and follows up with consumers to get their opinion of staff that works with them to ensure an ongoing compatibility and positive match.

d) Describe your agency’s availability and flexibility in scheduling services and supports (days and hours available, areas of Lucas County willing to provide services, etc).

Our agency provides services 24 hours a day 7 days a week in all areas of Lucas County.

e) Describe how services will be provided in the event of an agency staff illness or emergency.

We have a "team concept" and either another staff at that location or administration provides backup coverage.

f) Describe how your agency would address individual or family concerns.

Concerns are promptly addressed. Upon providing services, we inform the individual we serve and family members who they would contact at our agency. First, they would speak with the supervisory staff that works with the individual on a day-to-day basis then an administrative staff, if necessary. We realize that situations vary and depending on the issue may determine who you initially speak with.

g) Describe your agency’s specific strategies for increasing community inclusion and involvement for individuals served.

Staff and consumers participate in community activities, events, and organizations that promote community inclusion for individuals with developmental disabilities. Our agency will continue to partner with vocational providers, places of business who value the skills that individuals have to offer. We are also continuously broadening staff training of self-determination to help individuals discover their desires and dreams.

h) Does your agency offer one to one services?


i) Does your agency offer planned group outings or activities?


j) Identify your agency's areas of expertise.

We recognize our strengths and niche in the field. Therefore, we only accept consumers we can adequately serve and truly make a positive difference in their life. Our population served has dual diagnosis of developmental disabilities and mental illness, and or extensive medical needs. We provide superior homemaker, personal care, medical/psychiatric health coordination/care, community inclusion/outings.

Another specialty is our NMT-Non Medical Transportation to Day Services and work.

k) How many individuals does your agency serve in Lucas County?


l) What is the total number of individuals served by your agency Statewide?

m) How long has your agency been providing certified homemaker personal care services in Lucas County to individuals with developmental disabilities?

4 to 6 years

n) Which describes your agency:

For Profit

o) Are your agency staff certified by the Ohio Department of Developmental Disabilities to provide medication administration?


p) Is your agency willing to provide Level One services?


q) How many staff in your agency provide direct support services?


r) Does your agency have both male and female staff?


s) What is the average length of service for your agency’s direct support staff?

3+ years. Our agency has a 95% staff retention rate.

t) Describe your agency's plan for continuing education and on-going training for agency staff?

At our agency, professional development is encouraged and praised. Initial state required training is mandatory and on-going. We also have regular staff meetings. Additional trainings, workshops, seminars are agency mandated to keep staff skilled, knowledgeable, and abreast of current rules and regulations for compliance and health and safety.

u) Please describe your agency’s internal system for quality assurance.

The CEO provides oversight of the agency's quality assurance. We have detailed policies and procedures to help ensure compliance of health and safety for staff and individuals we serve.
****See attached Provider Compliance documents from DODD****

v) Include here any information about the agency that you want shared with an individual, family or guardian that will assist him/her to decide whether your agency is the best choice of provider.

For more information, visit our website at

- If yes, describe

Upon implementation of the Individual Service Plan, our agency's administrative staff works as part of the team to ensure that consumers get individualized 1:1 time on a regular basis. We have always had adequate staff to accommodate taking individuals to doctor appointments, community outings such as banking, personal shopping, restaurants, movies, dances, spa treatments, sports events, dates, family events, religious services, day trips, and much more!

- If yes, describe

Our agency continuously offers outings/activities and look for new and fun things to do. We have cookout parties, shopping trips, yearly sports events activities.