Brighter Option Support Services, LLC

Not currently serving individuals with developmental disabilities.
Currently seeking referrals.
Agency Provider

Locations

4466 Heatherdown Blvd

Toledo, Ohio 43614
Main: 419-705-1814
[ Map It ]

Contacts

Brandy McCall-Bias
Agency Administrator/CEO
brighteroptions4u@yahoo.com
Phone: 419-705-1814

Services

Level One Waiver

Non Medical Transportation - trip
Non Medical Transportation - mileage
HPC-Transportation

Individual Options Waiver

NonMedical Transportation Mileage
NonMedical Transportation
HPC - Transportation

Self Empowered Life Funding Waiver (SELF-Waiver)

Community Inclusion Transportation
Non Medical Transportation-Trip
Non Medical Transportation - mileage

References

Name: Sherice Burton
Phone: (330)907-1791
Address: Akron Ohio 44313
Email: serenity77@att.net
Name: Alicia Lovett
Phone: (419)936-0359
Address: Holland, Ohio 43528
Email: lovettalicia@ymail.com
Name: Kim Jeffries
Phone: (419)466-2390
Address: Toledo, Ohio
Email: Kimjeff31@gmail.com

Documents

Brochures

DODD Certification

Agency Profile

a) Describe your agency’s philosophy of providing services and supports to individuals with disabilities.

Brighter Option Support Services priority is providing person centered services while treating individuals we serve with compassion, dignity, and respect. We hope to enrich the life of each individual we have the opportunity to serve by promoting community inclusion with quality support and service.

b) Describe your agency’s staff orientation and training process.

Each staff person is required to complete the required 8 hour provider training course, CPR/First Aid, Ohio Background Check, Ohio Driver Abstract Check, Alcohol/Drug Testing, and Federal Exclusions Check. Employee references are also checked. We also offer staff orientation on our agency mission and philosophy to ensure that the individuals we serve are treated with compassion, dignity, and respect.

c) How are individuals with disabilities involved in selecting the agency’s staff that work with them?

We welcome feedback from individuals we serve as our goal is to provide quality transportation services in which the individuals we serve feel comfortable and fully supported.

d) Describe your agency’s availability and flexibility in scheduling services and supports (days and hours available, areas of Lucas County willing to provide services, etc).

Brighter Option Support Services LLC. is currently seeking to provide non medical transportation services seven days a week. We are able to accommodate all work shifts or day programming hours.

e) Describe how services will be provided in the event of an agency staff illness or emergency.

In the event of an emergency or staff illness Brighter Option Support Services has several staff members and we also have an independent provider willing to provide support. In the event of an illness or emergency we would immediately meet with the team to allow the individual being served the opportunity make the choice of the provider who would be providing transportation services. In the event of severe weather (Level 2 or Level 3) our agency will communicate if transportation services are delayed or cancelled though telephone calls and the local television networks (Channel 13 ABC).

f) Describe how your agency would address individual or family concerns.

Our agency would take any individual or family concern a priority and immediately work to positively resolve the issue. We are founded on the principles of service and compassion and want individuals we serve and their families to have satisfaction with our service delivery.

g) Describe your agency’s specific strategies for increasing community inclusion and involvement for individuals served.

In the coming year our agency plans to add home maker personal care services aimed directly at providing opportunities for individuals served to enjoy community outings such as dining out opportunities, movie outings, community walks, zoo visits, and taking advantage of other community events offered.

h) Does your agency offer one to one services?

Yes

i) Does your agency offer planned group outings or activities?

Yes

j) Identify your agency's areas of expertise.

The founders of Brighter Option Support Services have years of service experience. Our agency administrator has years of experience working with individuals with disabilities particularly students with disabilities such as: Intellectual Disabilities, Autism, and Social-Emotional Disabilities.

k) How many individuals does your agency serve in Lucas County?

0-20

l) What is the total number of individuals served by your agency Statewide?

m) How long has your agency been providing certified homemaker personal care services in Lucas County to individuals with developmental disabilities?

0 to 3 years

n) Which describes your agency:

For Profit

o) Are your agency staff certified by the Ohio Department of Developmental Disabilities to provide medication administration?

No

p) Is your agency willing to provide Level One services?

Yes

q) How many staff in your agency provide direct support services?

2

r) Does your agency have both male and female staff?

Yes

s) What is the average length of service for your agency’s direct support staff?

t) Describe your agency's plan for continuing education and on-going training for agency staff?

Staff training and continuing education will be reviewed on a annual basis.

u) Please describe your agency’s internal system for quality assurance.

v) Include here any information about the agency that you want shared with an individual, family or guardian that will assist him/her to decide whether your agency is the best choice of provider.

Brighter Option Support Services priority is providing person centered services while treating individuals we serve with compassion, dignity, and respect. We hope to enrich the life of each individual we have the opportunity to serve by promoting community inclusion with quality support and service. We hope to have the opportunity to serve you or your family member.

- If yes, describe

Our preference is to provide service in a group setting whenever possible, however, in some cases this is not possible and services may need to be provided on a one to one basis.

- If yes, describe

In the coming months we do plan to offer planned outings such as dining out opportunities, movie outings, community walks, zoo visits, and taking advantage of other community events offered.