Charity Cares Services: Poor Standing

This provider's licence has been suspended by
the Ohio Department of Developmental Disabilities

Suspended on: 2019-06-21

View Suspension Document

Doing Business As: Charity Cares Services
Currently serving individuals with developmental disabilities.
Currently seeking referrals.
Agency Provider


5906 WoodsideTrail

Sylvania, Ohio 43560
Main: 567.343.3304
Other 567.343.3304
[ Map It ]


Monica Hunt
Cell: 419.467.7948
Michael Garnett
Cell: 567.343.3304


Individual Budget/Private Pay

Supported Living

Level One Waiver

Home Maker Personal Care

Level One Waiver: Adult Day Services

Adult Day Support

Individual Options Waiver

Home Maker Personal Care
NonMedical Transportation Mileage

Individual Options Waiver: Adult Day Services

Adult Day Support

Self Empowered Life Funding Waiver (SELF-Waiver)

Community Inclusion Transportation
Community Inclusion-Personal Assistance
Integrated Employment-Independent Provider


No References Provided


DODD Certification

Ethics Commitment

Agency Profile

a) Describe your agency’s philosophy of providing services and supports to individuals with disabilities.

Mission Statement
The mission of Charity Cares Services is to provide high quality services and support so that adults with developmental disabilities can live successfully in their chosen communities. We recognize and support each person’s individual strengths and preferences, matching each need with appropriate services. We work in partnership with each person to design a plan for the least intrusive, least restrictive, and most effective array of services.

Core Values/Partnerships
We believe that the most effective outcomes arise from participation in the design and direction of services. Therefore, we work as partners with the clients, families, and communities, which we serve.

Courtesy / Respect
We believe that all people deserve to be treated with courtesy, dignity, and respect.

We place value on providing the most effective consumer outcomes in the most cost-efficient manner.

Continuous Improvement
We strive to continually improve all aspects of our service delivery and quality of life for our clients.

We strive to achieve measurable, observable, and demonstrable outcomes that affect each person’s quality of life in positive ways.

We strive to deliver services promptly, according to each individual’s need.

High Satisfaction
It is important that those we serve express high satisfaction with all aspects of our organization. It is also important that our staff and members of our community express satisfaction with our organization.

Quality Policy
Charity Cares Services is committed to continual improvement in product, services and delivery of the highest quality to ensure customer satisfaction.

Environmental Policy
Charity Cares Services is dedicated to the continual improvement and scheduled review of environmental goals, and the prevention of pollution, through compliance with federal, state, local and other requirements.

Work Statement
Individuals that choose to work at Charity Cares Services are required to perform work duties during their scheduled work hours. It is important to work with your team to determine if you will work a five day work schedule or a part-time work schedule. If you no longer want to perform work duties talk with your Habilitation Vocational Specialist or Service and Support Specialist.

b) Describe your agency’s staff orientation and training process.

Every Staff member at Charity Cares Services under goes all required training as deemed by the Lucas County Board of Developmental Disabilities. We work in direct connection with the state run agency to ensure all of our employees receive all of the most up to date and best training we can provide. When a individual is chosen to be an employee at Charity Cares Services they will go through an extensive orientation where they will study and sign off on several areas of concern for employees and clients of the agency. Some of these areas include but are not limited to safety, abuse, theft, fraud, sexual harassment, and prosecution to the fullest extent of the law for any and all unlawful acts. We take our training and orientation very seriously to ensure our clients as well as employees enjoy and get the most out of their time with our company.

c) How are individuals with disabilities involved in selecting the agency’s staff that work with them?

Individuals or family of the individuals are offered a questionnaire of which to fill out for the individual before services will be rendered. On the questionnaire we will ask if the individual wants to work with a male or female counselor, any special accommodations that will be need, hours of preferred service, etc.....

d) Describe your agency’s availability and flexibility in scheduling services and supports (days and hours available, areas of Lucas County willing to provide services, etc).

We typically operate from Sunday – Saturday (7am-7pm) On call for emergencies and exceptions can be made for 24 hour care if needed. Services will be Provided for all of Lucas and Wood counties and accommodations can be made if services require travel to areas out side of area services are being rendered.

e) Describe how services will be provided in the event of an agency staff illness or emergency.

If a staff member is unable to report to work on of our on call staff members will be call to preform the services needed. All employees at Charity Cares Services go through the same training and orientation process, as to provide the most complete and satisfactory service as deemed by the individual.

f) Describe how your agency would address individual or family concerns.

In the event an individual or family member has a concern they should inform Monica Hunt or Michael Garnett immediately. They will be given an official complaint form to fill stating what happen and what the staff member did/did not do to correct the problem. If the problem is minor they will be placed with another caregiver of the their choice in which to render services. In more severe cases including but limited to unlawful acts will require a full investigation which could lead to termination of the employee and possible prosecution to the fullest extent of the law.

g) Describe your agency’s specific strategies for increasing community inclusion and involvement for individuals served.

An individual with valued roles at home plays an active part in the work of the household, perhaps with assistance or through partial participation strategies.

A person with valued roles in the neighborhood is recognized and recognizes others as belonging and participates in neighborhood life in ways that make sense to the person and the person’s neighbors.

A person with valued family roles is typically expected and expects to maintain contact with other family members, to participate when possible in family events and rituals, and to call on and be called on by other family members for emotional and practical support.

A friend typically expects to initiate and respond to invitations to share time and to exchange with the other person.

A person with a valued work role performs a task in exchange for a wage or, as an owner, invests his or her resources in the expectation of a return. Most work roles also include the opportunity and the expectation that the worker will interact productively with other people: e.g. customers, co-workers, supervisors.

A person with a valued learning role engages in study for a purpose. Study may be formal or informal and the purpose may be personal pleasure, exploration, social contact, or advancement toward some goal that is meaningful to the person such as a qualification, license, certificate, or degree.

There is a very wide variety of community associations. They may be formal or informal. They may exist for political purposes; for service; for the promotion of a cause; for the protection of members’ interests; for celebration of a person, place, or thing important to members; for mutual support; or for enjoyment. A person with valued roles in a community association will be recognized by other members as one of them and will usually contribute in some way to the association’s activities'

People may play valued roles as participants in athletic or fitness activities, as workers who make events possible, and as fans and spectators.

People may play valued roles as creators, as workers who make arts events
possible, and as viewers, listeners, and readers.

At Charity Cares Services these are our core values of community inclusion and involvement for all individuals working with our agency. We strive to build on these concepts to help the person grow in every aspect of life, while becoming an intricate part of the community and family.

h) Does your agency offer one to one services?


i) Does your agency offer planned group outings or activities?


j) Identify your agency's areas of expertise.

Adult Day Support *** Community Inclusion - Personal Assistance *** Community Inclusion - Transportation *** Homemaker/Personal Care *** HPC Transportation *** Integrated Employment *** Non-Medical Transportation - Per Mile *** Non-Medical Transportation - Per Trip *** Supported Living *** Vocational Habilitation

k) How many individuals does your agency serve in Lucas County?


l) What is the total number of individuals served by your agency Statewide?

We can serve 50 individuals or less at any given time within the state Ohio. We keep our numbers at right about 20 to offer the best complete care need for individuals in our care.

m) How long has your agency been providing certified homemaker personal care services in Lucas County to individuals with developmental disabilities?

0 to 3 years

n) Which describes your agency:

For Profit

o) Are your agency staff certified by the Ohio Department of Developmental Disabilities to provide medication administration?


p) Is your agency willing to provide Level One services?


q) How many staff in your agency provide direct support services?

All of the staff act Charity Cares Services are able to provide direct support services.

r) Does your agency have both male and female staff?


s) What is the average length of service for your agency’s direct support staff?

The average length of service for our agency's direct support staff is 5 plus years.

t) Describe your agency's plan for continuing education and on-going training for agency staff?

Continuously throughout the year everyone on our staff is trained on all aspects of care giving so we can provide the best possible care for all individuals in a safe and positive environment.

u) Please describe your agency’s internal system for quality assurance.

We at Charity Cares Services are in constant contact with all employees and family members (our designated guardian) while services are being preformed and will make sure the best care is giving to all recipients using our company for care. After any services have been completed they are documented and reviewed by are, Step up to Quality Assurance Liaison, daily to asses if the best possible care is being given or if any changes in need to made personally suited for each individual.

v) Include here any information about the agency that you want shared with an individual, family or guardian that will assist him/her to decide whether your agency is the best choice of provider.

We have trained staff on hand to work with the individual one-one to ensuring the health and welfare of an individual. The individual will receive assistance with tasks typically done independently to promote productivity, integration, and inclusion. We at Charity Cares Services specialize in care giving for individuals in the age groups of 18-35. (Individuals of all ages, sex, race, and religion backgrounds are accepted and cared for equally without bias.) We find exciting and engaging for activities that are geared to people of this age demographic that will help them in managing finances, interacting with people, and positive behavior reactions to all situations they will encounter.

- If yes, describe

Personal assistant services involve one or more personal assistants ensuring the health and welfare of an individual. The individual receives assistance with tasks typically done independently to promote productivity, integration, and inclusion.

Personal assistant services include assisting with activities of daily living (ADLs) such as bathing, grooming, toileting, and transferring, and independent activities of daily living (IADLs) such as shopping, housecleaning, seasonal chores, meal preparation, laundry, and financial management (directly related to the recipient). Services also include health maintenance activities such as extension of therapies, feeding, mobility and exercises. Support services (SS) available provide socialization and recreation activities. Assistance may also include obtaining necessary medical services and reporting changes in the individual’s condition and needs. The personal assistant may accompany or provide transportation to
accomplish any of the tasks listed above.

- If yes, describe

Planned group outings/community inclusion consist of assisting individuals in daily problem solving skills, improve social skills, provide leisure time training, promote health, and enhance personal relationships. The intent of community inclusion in a group setting is to restore the fullest possible integration of the consumer as an active and productive member of his or her family, community, and/or culture with the least amount of ongoing professional intervention.