Freedom Life Residential, LLC (aka dba Creative Living Services)

Doing Business As: Creative Living Services
Currently serving individuals with developmental disabilities.
Currently seeking referrals.
Agency Provider


3222 Hill Ave
Suite C & D
Toledo, Ohio 43607
Main: 419-724-4690
Fax: 419-720-8909
Other 4195176930
Adult Day Service Location
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, Ohio
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Beth Pownell
Phone: 419-724-4690
Cell: 567-225-8755
LaKiesha Hutchen
Consumer Relations
Phone: 419-724-4690
Cell: 419-266-8535
Brenda Shoemaker
Day Habilitation Coordinator
Phone: 419-724-4690
Adult Day Service Contact


Individual Budget/Private Pay

Supported Living

Level One Waiver

Home Maker Personal Care

Level One Waiver: Adult Day Services

Adult Day Support
Supported Employment - Community
Supported Employment - Enclave
Transportation Non-Medical
Vocational Habilitation

Individual Options Waiver

NonMedical Transportation Mileage

Individual Options Waiver: Adult Day Services

Adult Day Support
Supported Employment - Community
Supported Employment - Enclave
Transportation Non-Medical
Vocational Habilitation

Self Empowered Life Funding Waiver (SELF-Waiver)

Self Empowered Life Funding Waiver (SELF-Waiver): Adult Day Services

Adult Day Support
Supported Employment - Enclave
Transportation Non-Medical
Vocational Habilitation


Name: Virginia Dauer
Phone: 419-423-2063
Address: Findlay, Ohio 45840
Name: Jessica Morris
Phone: 419-290-87-19
Address: Toledo, Ohio 43604
Name: James "Danny" Briscoe
Phone: 419-389-4702
Address: Toledo, Ohio 43614


Agency Profile

a) Describe your agency’s philosophy of providing services and supports to individuals with disabilities.

At Creative Living Services, providing great services and a personalized living experience are more than just words…it’s what we do. We operate on a Person-Centered Philosophy of care, ensuring the individuals needs come first. Creative Living Services strives to provide the best level of care to those we care for, always maintaining a "we are family" attitude.

b) Describe your agency’s staff orientation and training process.

Our staff undergo background checks, drug screens, and a two step interview process before being hired with our agency. Once hired, our staff undergo 15 hours of training in areas including MUI Rule training and incident reporting, Universal Precautions, Home and Community Based Waiver Services, Financial Training, Specialized Supports, Introductions to Developmental Disabilities and Individual Rights, as well as an orientation to our agency's policies and procedures and employee handbook. This does not include any Medication Administration or First Aid/CPR Training that is required as well. After staff complete this process, staff then spend about two weeks training at their work site before they are left alone with Individuals.

c) How are individuals with disabilities involved in selecting the agency’s staff that work with them?

Individuals are asked if they have a preference of male or female staff even before we begin working with them. They then get a chance to meet the staff person during training sessions before being left alone with them so the individual receiving services can determine if they are the right staff member for them.

d) Describe your agency’s availability and flexibility in scheduling services and supports (days and hours available, areas of Lucas County willing to provide services, etc).

We have staff that are available 24 hours a day. Most of our staff are available to work full time hours in order to meet the needs of our individuals. We currently have about 30 staff on board. Our staff are very flexible and even our director is involved with Direct Care.

e) Describe how services will be provided in the event of an agency staff illness or emergency.

We have an after hours/emergency on call system for employees to access in the event of an illness or personal family emergency. When we schedule our staff, we intentionally leave room in their schedule in case we need help covering shifts. We also have resource staff available in the case of emergencies. There are times when our Directors and Supported Living Manager step up and help out. We are all team players and we all do our part to ensure the continued high quality care that we strive to provide to our consumers.

f) Describe how your agency would address individual or family concerns.

This would be done on an individual basis. We will do our best to help out in any way that we are permitted or able to. We will listen to all parties involved and will avoid jumping to conclusions. We will do our best to help mediate whatever issues come up without over stepping our place or boundaries. Creative Living Services; however, will advocate for our consumers and try to protect their best interests, health, and safety.

g) Describe your agency’s specific strategies for increasing community inclusion and involvement for individuals served.

We sit down with our individuals and get their input on what they like and don't like. We are actively meeting with our individuals to see if there are any trips or activities that they enjoy doing. We try to encourage all of our individuals to live full, active lives and to get them out and involved in their community.

h) Does your agency offer one to one services?


i) Does your agency offer planned group outings or activities?


j) Identify your agency's areas of expertise.

We have experience in many areas including: behavioral issues, Autism, OCD, Epilepsy, cardiac conditions, Sexual Deviance issues, mental health conditions, physical limitations, communication boundaries (deaf, hard of hearing, non-verbal, etc.) We have staff that know American Sign Language. We have a great deal of experience with many other conditions as well. This list is just an idea of what we have experience with.

k) How many individuals does your agency serve in Lucas County?

41 or more

l) What is the total number of individuals served by your agency Statewide?


m) How long has your agency been providing certified homemaker personal care services in Lucas County to individuals with developmental disabilities?

4 to 6 years

n) Which describes your agency:

For Profit

o) Are your agency staff certified by the Ohio Department of Developmental Disabilities to provide medication administration?


p) Is your agency willing to provide Level One services?


q) How many staff in your agency provide direct support services?


r) Does your agency have both male and female staff?


s) What is the average length of service for your agency’s direct support staff?

Our staff work as few as 3 hours per shift to as long as 9 hours per shift.

t) Describe your agency's plan for continuing education and on-going training for agency staff?

Our staff undergo ongoing trainings throughout the year. We have a number of in-services and trainings that are done during our monthly staff trainings and are trained on the Department's Health and Safety Alerts. Initially, our staff receive well over 50 hours on on the job training in many different areas. After the first year of employment, our staff receive over 25 hours of continuing education including re-certification of mandated trainings, medication administration, first aid/cpr every 2-3 years, and other trainings our management team feels to be necessary to help our staff perform to their best ability.

u) Please describe your agency’s internal system for quality assurance.

We have a thorough policy on internal Quality Assurance and Quality Improvement. We perform a number of supervisions and medication administration observations on our staff, as well as completing quarterly service monitoring forms for each consumer. Our Directors then schedule random Quality Assurance Reviews for our Supported Living and Adult Day Service Programs. We give our department managers opportunities to correct any findings so that our services live up to the standards set forth by our Directors. Our Quality Assurance and Improvement policy is 2-3 pages long and is constantly being revised and edited to continue ensure staff excellence and superior care.

v) Include here any information about the agency that you want shared with an individual, family or guardian that will assist him/her to decide whether your agency is the best choice of provider.

We have a diverse and flexible staff that try to relate to our consumers as best we can. We try to keep our individuals involved in making decisions that affect their lives. We frequently meet with our individuals to ensure their satisfaction with services delivered. The individuals we serve are the reason we are here and without them we wouldn't be the excellent agency we are today. Our top priority is the happiness of our individuals!

- If yes, describe

We can offer one on one staffing for consumers/families that would prefer working with one particular staff person. This would allow our consumers to build trusting relationships with their staff.

- If yes, describe

We have attended outings such as Cedar Point, Apple Orchards, Bowling, Toledo Walleye Hockey games, Med Hens baseball games, UT sporting events, trips to Ohio State football games, Cleveland, New York City, and CLS went on a cruise to the Bahama's. We are a very active agency that encourages our individuals to live full actives lives.

Adult Day Services

a) Does your agency offer paid employment?


- Piece Rate

Will depend on position and job

- Hourly Rate

We currently conduct a Prevailing Wage study to determine the amount the individual will receive for pay.

- Other

The Adult Say Service Program receives 30% commission each month from the total candles sales. This money is used to buy supplies for the program or to take them on outings.

- Describe your paid employment opportunities.

We have positions shredding paper, doing yard clean up, pop can recycling, making candles, making Paracord dog leashes, homemade dog treats and a janitorial crew.

b) Does your agency offer community outings?


- Describe community outings

Our staff and individuals in our Adult Day Service program visit the Toledo Area Humane Society on a bi-weekly basis at minimum to donate the shredded paper for them to use as bedding for the animals. Our day hab participants and staff have also assisted with the Heroes in Action program preparing care packages for members of the Armed Services and they donate crushed pop cans to local firefighters for them to cash in and use the money to donate to local burn centers. We are also looking at some local soup kitchens and food banks to encourage our consumers to participate in volunteer opportunities and to give back to the community.

c) Does your agency offer recreational/leisure activities?


- Describe recreational/leisure activities

Our individuals and staff have visited the Toledo Zoo, Deer and Safari Parks, The Merry-go-Round Museum in Sandusky, and many other local attractions/venues in the Northwest Ohio area. Outings and activities are planned based on the interests of the participants and their financial means. We also try to find a number of free events like the Art Museum, Botanical Gardens, etc.

d) Does your agency offer volunteer opportunities?


- Describe volunteer opportunities

Please see above comment under Community Outings.

e) Describe other activities offered

Our Day Habilitation Coordinator researches and plans activities for the consumers based on their interests and abilities. Some activities are planned to increase the skills and abilities of the individuals who attend. They do many different activities that range from painting, knitting, going out in the community, and other outings like baseball games, trips to the humane society to donate recycled paper, trips to deer and safari parks, and many more.

f) Does your agency have an established day services site that is in operation?


- Describe current services

Adult Day Service, Vocational Habilitation, Supported Employment (Community and Enclave), Non-Medical Transportation.

g) Where is your agency’s day service site located?

In the main office building of Creative Living Services

h) What are the typical hours of your agency’s services/supports?

9am until 3:00pm - 3:45pm. Times can be adjusted based on the needs/wants of the individual.

i) Describe a typical day for an individual who receives your agency’s day services?

Our participants typically arrive around 9am. They are given around 30 minutes to get settled in and get coffee made or get things put in their assigned locker. From 930a to around 12p, our individuals spend their mornings working on various projects, depending on their job position. Around 12p, our individuals eat lunch and typically get around 30 minutes for lunch. Their afternoons are spent going on outings, volunteering, or participating in recreation/leisure activities as planned by the Day Habilitation Coordinator. For most of the participants attending, the day ends between 3 and 4pm.

j) Is your day service agency certified by the Ohio Department of Developmental Disabilities, or licensed by the Ohio Board of Nursing to administer medication?


k) Does your agency provide non-medical transportation?


l) How long has your agency been providing day services in Lucas County to individuals with developmental disabilities?

0 to 3 years

m) Date your agency began providing Adult Day Services (month/year):

October 2011

n) How many individuals does your day program serve?


Does your agency provide Adult Day Services?