Helping Hands Home Care Services

Currently serving individuals with developmental disabilities.
Currently seeking referrals.
Agency Provider


210 S. Reynolds

Toledo, Ohio 43615
Main: 419.690-4802
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Tyrone Williams
Phone: 419.690.4802


Individual Budget/Private Pay

Supported Living

Level One Waiver

Home Maker Personal Care

Individual Options Waiver

Adult Foster Care
Community Respite
Home Maker Personal Care
NonMedical Transportation Mileage
Remote Monitoring
Remote Monitoring Equipment
Residential Respite

Self Empowered Life Funding Waiver (SELF-Waiver)

Community Respite
Remote Monitoring
Remote Monitoring Equipment
Residential Respite


No References Provided


Agency Profile

a) Describe your agency’s philosophy of providing services and supports to individuals with disabilities.

We strive to help the people we serve achieve their full potential. We believe that all individuals can enjoy a full, rich life by living each day the best possible

b) Describe your agency’s staff orientation and training process.

Helping Hands Home Care Service is committed to hiring skilled, quality staff. Helping Hands Home Care Service strives to develop a encouraging connection between each individual and their direct
care staff. Upon hire, employees are trained thoroughly in this consumer-driven philosophy and are provided ongoing professional development. Training required annually & upon hire includes:
• CPR and First Aid
• 14-hour Medication Administration
• Abuse/Neglect
• Incident & MUI Reporting
• HIPAA Confidentiality
• Individual Rights
• Agency Policies
• Fire Safety
• Emergency Response
• Van & Auto Safety
• Consumer Specific –16 hours
• Crisis Intervention
All staff employed by Helping Hands Home Care Service are required to be at least 18 years of age and meet certain requirements. Employee requirements include:
• Diploma or GED
• Valid Driver’s License
• Vehicle Insurance
• Social Security Card
• TB Testing
• Nurse’s Aide Registry
• Abuser Registry
• Local Police and BCI
• Bureau of Motor Vehicles

c) How are individuals with disabilities involved in selecting the agency’s staff that work with them?

Our staff truely enjoys our clients. They do many personal things and even come in on their own time to do things. We travel with our clients and make sure they enjoy all that they do

d) Describe your agency’s availability and flexibility in scheduling services and supports (days and hours available, areas of Lucas County willing to provide services, etc).

Helping Hands Home Care Service is able to set-up services anywhere in Lucas County. Our supports include any type of hours configurations up to and including 24-hour, 7-day a week services

e) Describe how services will be provided in the event of an agency staff illness or emergency.

Each consumer has staff cross trained in the event of illness, vacation, or emergencies.
In the odd and rare chance that the backup staff could not provide those service hours, it would be the responsibility of the supervisor to fill in.
Helping Hands Home Care Service Managers are on-call around the clock, 365 days a year.

f) Describe how your agency would address individual or family concerns.

Helping Hands Home Care Service works for the family! All concerns individual or family are addressed upon receipt. Then the appropriate action, based on individuals or families wishes is then implemented.

g) Describe your agency’s specific strategies for increasing community inclusion and involvement for individuals served.

Helping Hands Home Care Services participate in various recreational and leisure activities within and outside the agency. Activities and participation are tailored toward specific interests to maximize benefits and satisfaction.

h) Does your agency offer one to one services?


i) Does your agency offer planned group outings or activities?


j) Identify your agency's areas of expertise.

Here are some of the services we provide:
• Oral and Topical Medication Administration
• Personal Hygiene
• Recreation and Vacations
• Housekeeping
• Laundry
• Shopping
• Skills Development
• Behavior Support Plans
• Skilled Professional Supported Living Specialists
• Assist with medical appointments and medical follow up
• Crisis Assistant
• Adult Foster Care
• Community Respite
• Homemaker/Personal Care
• HPC Transportation
• Non-Medical Transportation - Per Mile
• Non-Medical Transportation - Per Trip
• Remote Monitoring
• Remote Monitoring Equipment
• Residential Respite

k) How many individuals does your agency serve in Lucas County?


l) What is the total number of individuals served by your agency Statewide?


m) How long has your agency been providing certified homemaker personal care services in Lucas County to individuals with developmental disabilities?

0 to 3 years

n) Which describes your agency:

For Profit

o) Are your agency staff certified by the Ohio Department of Developmental Disabilities to provide medication administration?


p) Is your agency willing to provide Level One services?


q) How many staff in your agency provide direct support services?

All staff

r) Does your agency have both male and female staff?


s) What is the average length of service for your agency’s direct support staff?

4 to 8 hour shift and as needed

t) Describe your agency's plan for continuing education and on-going training for agency staff?

In addition to the 8 hours training required by the state, staff also receives training specific to individuals' needs, training on the individual's ISP and BSP's. Helping Hands Home Care Service also provide misapproriation trainings to our staff about any misappropriation notification that comes out from the state. Helping Hands Home Care Service also uses the opportunity to further educate and train our staff on some of the specific training programs by the board, example, training about "understanding and addressing challenging behaviors of individuals with complex needs, strategy and assessment".

u) Please describe your agency’s internal system for quality assurance.

We at Helping Hands Home Cares Services are in constant contact with all employees and family members (our designated guardian) while services are being preformed and will make sure the best care is giving to all recipients using our company for care. After any services have been completed they are documented and reviewed by are, Step up to Quality Assurance Liaison, daily to asses if the best possible care is being given or if any changes in need to made personally suited for each individual

v) Include here any information about the agency that you want shared with an individual, family or guardian that will assist him/her to decide whether your agency is the best choice of provider.

Helping Hands Home Care Service has maintained sufficient staff to meet individual needs and services. We are available 24/7 and offer services as desired based on individual's ISP

- If yes, describe

- If yes, describe

Adult Day Services

a) Does your agency offer paid employment?


- Piece Rate

- Hourly Rate

- Other

- Describe your paid employment opportunities.

b) Does your agency offer community outings?


- Describe community outings

c) Does your agency offer recreational/leisure activities?


- Describe recreational/leisure activities

d) Does your agency offer volunteer opportunities?


- Describe volunteer opportunities

e) Describe other activities offered

f) Does your agency have an established day services site that is in operation?


- Describe current services

g) Where is your agency’s day service site located?

h) What are the typical hours of your agency’s services/supports?

i) Describe a typical day for an individual who receives your agency’s day services?

j) Is your day service agency certified by the Ohio Department of Developmental Disabilities, or licensed by the Ohio Board of Nursing to administer medication?


k) Does your agency provide non-medical transportation?


l) How long has your agency been providing day services in Lucas County to individuals with developmental disabilities?

0 to 3 years

m) Date your agency began providing Adult Day Services (month/year):

n) How many individuals does your day program serve?


Does your agency provide Adult Day Services?