Luther Home of Mercy

Doing Business As:
Currently serving individuals with developmental disabilities.
Currently seeking referrals.
Agency Provider


5810 N. Main St

Williston, Ohio 43468
Main: 419-836-7741
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2600 W. Sylvania Ave
Toledo, Ohio 43613
Main: 419-474-3970
Fax: 419-474-5163
Adult Day Service Location
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5802 Corduroy
Oregon, Ohio 43618
Main: 419-725-0170
Fax: 419-725-0173
Adult Day Service Location
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4400 Woodville rd
Northwood, Ohio 43619
Main: 567-249-4283
Fax: 567-249-4245
Adult Day Service Location
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Portage Trails
18909 State Rt. 51
Elmore, Ohio 43416
Main: 419-862-9039
Fax: 419-862-9045
Adult Day Service Location
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6735 Sylvania
Sylvania, Ohio 43560
Main: 419-882-3701
Fax: 419-882-3701
Adult Day Service Location
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State Street Options
225 E. State St
Fremont, Ohio 43420
Main: 567-280-4179
Fax: 567-280-4179
Adult Day Service Location
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Terri Rodriguez
Chief Operating Officer
Phone: 419-836-7741
Shelly Coker
Director of Community Hab Services
Phone: 419-836-7741
Cell: 419-704-8978
Adult Day Service Contact
Sue Tate
Director of Supported Living
Cell: 419-704-8996


Individual Budget/Private Pay

Supported Living

Level One Waiver

Environmental Accessibility Adaptations
Home Maker Personal Care

Level One Waiver: Adult Day Services

Adult Day Support
Supported Employment - Community
Supported Employment - Enclave
Transportation Non-Medical

Individual Options Waiver

Adult Foster Care
Environmental Accessibility Adaptations
Home Maker Personal Care
NonMedical Transportation Mileage
NonMedical Transportation Trip
Social Work

Individual Options Waiver: Adult Day Services

Adult Day Support
Supported Employment - Community
Supported Employment - Enclave
Vocational Habilitation

Self Empowered Life Funding Waiver (SELF-Waiver)

Community Inclusion Transportation
Community Inclusion-Personal Assistance

Self Empowered Life Funding Waiver (SELF-Waiver): Adult Day Services

Adult Day Support
Transportation Non-Medical


Name: Betsy Sutphin
Phone: 419-266-3585
Address: Oregon, Oh 43616
Name: Carol Brown
Phone: 419-262-7163
Address: Marblehead, OH


Agency Profile

a) Describe your agency’s philosophy of providing services and supports to individuals with disabilities.

We are a Ministry Enriching lives and Individual Abilities

b) Describe your agency’s staff orientation and training process.

Staff go through a week of orientation in addition to having client specific training prior to working with any individual.

c) How are individuals with disabilities involved in selecting the agency’s staff that work with them?

In Day Hab each client is assigned to a person but clients have the ability to work in whatever group they prefer.

d) Describe your agency’s availability and flexibility in scheduling services and supports (days and hours available, areas of Lucas County willing to provide services, etc).

We are involved in the process of discussing with the team on what an individual needs to work on or needs supports with.

e) Describe how services will be provided in the event of an agency staff illness or emergency.

In additional to our Full-Time staff we also have staff that are considered Casual or work only as needed. These individuals have also gone through the orientation and client specific training process.

f) Describe how your agency would address individual or family concerns.

All concerns would be handled. Once brought to our attention we will gather all facts and share all concerns, responses or remedies with the team.

g) Describe your agency’s specific strategies for increasing community inclusion and involvement for individuals served.

Sites/hours have vehicles and all staff are able to transport clients in their own vehicles.

h) Does your agency offer one to one services?


i) Does your agency offer planned group outings or activities?


j) Identify your agency's areas of expertise.

k) How many individuals does your agency serve in Lucas County?

41 or more

l) What is the total number of individuals served by your agency Statewide?


m) How long has your agency been providing certified homemaker personal care services in Lucas County to individuals with developmental disabilities?

7 or more

n) Which describes your agency:

Non Profit

o) Are your agency staff certified by the Ohio Department of Developmental Disabilities to provide medication administration?


p) Is your agency willing to provide Level One services?


q) How many staff in your agency provide direct support services?


r) Does your agency have both male and female staff?


s) What is the average length of service for your agency’s direct support staff?

Supported Living Providers 10.1 average years and Direct Care Staff 8.37 average years

t) Describe your agency's plan for continuing education and on-going training for agency staff?

Annually there is mandatory training required of all staff, med administration and recertification, CPR/FA and recertification, client specific training for all clients current and any updated changes, Health and Safety Alerts, Annual ISP information for all individuals served and any other training we see appropriate for staff training purposes.

u) Please describe your agency’s internal system for quality assurance.

Supervisors are on site during the entire program day. They are part of the individual's Team and they either meet or communicate on a regular basis to discuss needs, wants and/or concerns an individual has. During the program day the staff working with clients also discuss what they wish to do and also help them problem solve any issues and/or concerns they have relating to not only day hab but their personal lives.

v) Include here any information about the agency that you want shared with an individual, family or guardian that will assist him/her to decide whether your agency is the best choice of provider.

Luther Home of Mercy is committed to providing quality services to all the individuals we serve. If there are concerns or issues they are addressed.

- If yes, describe

In the Supported Living homes they do offer 1:1 services.

- If yes, describe

Yes, group outings happen on a daily basis in our Day Hab Sites.

Adult Day Services

a) Does your agency offer paid employment?


- Piece Rate

Commensurate wage for Document Destruction

- Hourly Rate

Vending and Janitoral

- Other

- Describe your paid employment opportunities.

We offer paid employment, commensurate wage for document destruction and minimum wage for Vending Assistant and Janitorial.

b) Does your agency offer community outings?


- Describe community outings

We have 6 different sites located Lucas, Ottawa, Wood, Sandusky counties. Different outings consist of
Park, movies, ball games, hockey games, senior center, pet rescue, mall, restaurants, zoo, fire station, ect... We try to base the trips on the clients suggestions.

c) Does your agency offer recreational/leisure activities?


- Describe recreational/leisure activities

Recreational activities can be done either on a 1:1 basis or in a group. The events are based on the individual(s) preference. Some recreational activities include bowling, bingo, dinner, rodeo, wrestling, concerts and hockey, ect...

d) Does your agency offer volunteer opportunities?


- Describe volunteer opportunities

Senior Center, Pet Rescue---based upon client preferences

e) Describe other activities offered

In addition to off campus trips, crafts, gardening, shopping, socialization activities, evening parties, sensory activities, swimming, ect

f) Does your agency have an established day services site that is in operation?


- Describe current services

We have 6 off site locations Emmaus in Oregon, OH, Genesis in Northwood, Advent in Sylvania, Crossroads in Toledo, Portage Trails in Elmore and State Street in Fremont.
Career Exploration
Community based assessments
Job coaching
Job development-Employment First
Job Readiness Training
Job Seeking Skills Training
Travel Training
Vocational Evaluation
Word Adjustment

g) Where is your agency’s day service site located?

Oregon, Northwood, Toledo, Sylvania, Elmore and Fremont

h) What are the typical hours of your agency’s services/supports?

9:30am - 3:30pm

i) Describe a typical day for an individual who receives your agency’s day services?

Arrive at Day Hab and put all belongs in locker
Get a drink and socialize for a bit
Start involvement in an activity or getting ready to go off campus
at 12pm lunch time
1pm -2:30pm personal needs met and continue to engage in activity
2:30pm program end time

j) Is your day service agency certified by the Ohio Department of Developmental Disabilities, or licensed by the Ohio Board of Nursing to administer medication?


k) Does your agency provide non-medical transportation?


l) How long has your agency been providing day services in Lucas County to individuals with developmental disabilities?

7 or more years

m) Date your agency began providing Adult Day Services (month/year):

February 4, 2006

n) How many individuals does your day program serve?

41 or more

Does your agency provide Adult Day Services?