Doing Business As: Quality Care Nursing Agency, LLC
Currently serving individuals with developmental disabilities.
Currently seeking referrals.
6825 Melrose Place
Liberty Township, Ohio 45011
Main: 513-307-9351[ Map It ]
Level One Waiver
Home Maker Personal Care
Non Medical Transportation - trip
Non Medical Transportation - mileage
Level One Waiver: Adult Day Services
Adult Day Support
Individual Options Waiver
Home Maker Personal Care
NonMedical Transportation Mileage
HPC - Transportation
Individual Options Waiver: Adult Day Services
Adult Day Support
Self Empowered Life Funding Waiver (SELF-Waiver)
Community Inclusion Transportation
Community Inclusion-Personal Assistance
Non Medical Transportation-Trip
Non Medical Transportation - mileage
Self Empowered Life Funding Waiver (SELF-Waiver): Adult Day Services
Adult Day Support
Name: Heslar Family
Address: West Chester, OH
Name: Irfan Family
Address: Mason OH
Name: Frankenstein Family
Address: Oxford Ohio
a) Describe your agency’s philosophy of providing services and supports to individuals with disabilities.
Dear Prospective Client,
Permit me to introduce our company Quality Care Nursing Agency (QCNA) to you. We are a state certified agency through the Department of Developmental Disabilities (DODD) to provide IO Waiver services to individuals with developmental disabilities. We currently operate in 7 counties: Lucas, Franklin, Clermont, Hamilton, Butler, Warren and Montgomery, and cover clients with age range between 10 and 51 years with varying different sets of service needs.
Over the past few years, our agency have worked to assist individuals needing services either elderly and/or children in a group or individual setting. Some of our daily routine services include: accessing the health of our clients, check their vitals, administer routine medications, providing personal & oral care, dressing & clothing assistance, washing clothes/laundry , cooking meals, etc. We also provide various services for the individuals’ families, so as to encourage them to develop workable strategies, optimistic attitudes, and the confidence that is required to successfully assist their family member with any disability to become a more independent and even productive member of the society. We serve numerous clients on a daily basis working towards the implementation of their individualized, strategic plans.
We enjoy helping our clients, and making a difference in our clients lives and take special pride in and feel a great satisfaction seeing our clients successfully developing new skills that make their lives much more manageable, independent and productive member of society, even if it is something small such as teaching them how to manage money on their own. We finds it rewarding to be a part of the great changes that improve the lives of our clients and their families.
Our dedication to serve individual with developmental disabilities is very much bound up with our love for the target populations to which we provide the needed services, or better said, our love for individuals with developmental disabilities. We understand the sense of urgency to help at risk individuals with development problems to get the necessary help to avoid being vulnerable in the society. We believe the individuals with developmental disabilities are most vulnerable in the society. Therefore, our company philosophy and goal is to help improve the physical, emotional, and spiritual wellness through love, dedication and compassionate care that is targeted to meet our clients satisfaction.
b) Describe your agency’s staff orientation and training process.
All our direct support staffs are extremely understanding, skilled and experienced in caring for individuals with developmental disabilities. Our staffs are trained to offer the very best tailored to meet individual's service needs in the comfort of their homes as they work daily towards the implementation of the Individualized Service Plans (ISPs).
The initial and ongoing training that will be provided to our staff includes but not limited to the following:
1. First Aid and CPR
2. BCI/FBI background check
3. Clean driving record
4. Medication administration (G-tube feeding)
5. Homemaker Personal Care Annual training
6. Annual Training for Current Providers (8 hours) which includes:
- What matters to/for the person
- Rights of individuals
- Best practices across service settings
- Community integration
- Self determination
- Behavior support
- Service documentation
- Universal precautions and fire/weather safety
7. Team-orientation and strive to work with the Family/Guardian, SSA and all other parties involved with the client
8. Specialized training services as it relates specifically to patient needs such as Trauma Care/Injuries and Violence Prevention, Seizure Management, etc., if needed.
c) How are individuals with disabilities involved in selecting the agency’s staff that work with them?
Our agency believes in the individual rights and self determination in the delivery of services to our clients. Thus, we usually work with our clients in selecting the type of staff they prefer such as male/female, young/old, etc.. Our agency strives to match the selection of our staff to our clients according to the details specified in the individualized service plans. In most cases, our staff connects well professionally with our clients. However,should a client decides for some reason(s) and request for a change in staff, QCNA will ensure that our clients needs are met and that we provide the best of care that meets their expectations.,
d) Describe your agency’s availability and flexibility in scheduling services and supports (days and hours available, areas of Lucas County willing to provide services, etc).
Our agency office coordinates with or direct support staff providing services to our clients in scheduling services and supports. We usually work with our clients to keep track of client’s appointments and doctor visits, etc.
The main office may be reached at any time, and during emergency cases. We have 3 open telephone lines of contact for our clients to contact us, in addition to the company email. Our company has the policy to respond to all enquiries, questions and issues within the next 24 hours upon the first notice. Sometimes, our direct staff can also act as a liaison between our clients and their families and relate non-emergent client needs, questions or concerns expressed to them for appropriate action.
Our company is open to provide services in any area within Lucas County.
e) Describe how services will be provided in the event of an agency staff illness or emergency.
Quality Care Nursing Agency administrative staff develop schedules ahead of time for our direct support employees. We usually request employees inform us well ahead of time, at least a week prior notice for any vacation or trip plans so that we can accommodate any possible substitution ahead of time.
Our office workers’ serve as substitute staff in case of emergency or unplanned work absence. Depending on the schedule of other employees and their availability, we are also able to assign at times, employees working in other locations to cover up and therefore maintain consistency of supports and services.
f) Describe how your agency would address individual or family concerns.
Our company maintain communication lines between our office, individuals being served and their families. Our office personnel maintain a frequent contact with our clients to get feedbacks, as well as address any concerns or questions from either the client or their family members. We also encourage clients and their families to call our office directly if they have any concerns.
Once a concern is received, our office documents them and take the immediate steps to address them as quickly as possible to resolve them. For major concerns that cannot be easily and quickly addressed, we assign a case person to investigate and write a report. We also notify our clients SSA for records. The findings, conclusions, and recommendations of the investigations are then shared with the family and SSA. If a team meeting is required for further discussion and deliberation, we work with the clients SSA to do so. QCNA take our clients satisfaction of the provision of care seriously and will ensure all necessary considerations are in place to fully resolve any concern to promote client satisfaction.
check on the homes in-person to review documentations, get clients feedback, as well as address any concerns or questions from both either the client or company direct staff as well as the home manager. from time to time
g) Describe your agency’s specific strategies for increasing community inclusion and involvement for individuals served.
Depending on client’s interest and ability, our agency usually maintain an up-to-date community and social schedule of events in the area that we can take them there for socialization, fun, interaction, enhancement of social skills, volunteer, get a part-time job, watch a movie or game, etc. For example, for one of our clients, we have successfully help her develop people skills by taking her to free self-empowerment counselling sections. Any opportunity such as attending reading and music sections in the library or going to the museum or zoo that can be both entertaining and educative can be explored based on clients interest.
We usually work with our clients to establish their specific interest and then embark on community events are tailored specifically to meet their unique needs..
h) Does your agency offer one to one services?
i) Does your agency offer planned group outings or activities?
j) Identify your agency's areas of expertise.
Our services are tailored to meet specific and unique needs of each individual we serve. We specially match the needs of the individuals we serve to professionals with that skill set. As such, are expertise cuts across the broad spectrum of services that are commonly needed by individuals of development disabilities, which include but not limited to:
1. Activities of daily living: bathing, clothing, cleaning, personal hygiene, cooking, companionship, shopping, etc.
2. Medication reminders and medication administration. Follow-up for re-fills
3. Transportation, medical appointments, community inclusion and activities
k) How many individuals does your agency serve in Lucas County?
l) What is the total number of individuals served by your agency Statewide?
m) How long has your agency been providing certified homemaker personal care services in Lucas County to individuals with developmental disabilities?
4 to 6 years
n) Which describes your agency:
o) Are your agency staff certified by the Ohio Department of Developmental Disabilities to provide medication administration?
p) Is your agency willing to provide Level One services?
q) How many staff in your agency provide direct support services?
r) Does your agency have both male and female staff?
s) What is the average length of service for your agency’s direct support staff?
t) Describe your agency's plan for continuing education and on-going training for agency staff?
Our agency have the “Train the Trainer” certification, and we train our staff based on everyone’s ISP and behavioral support plan. Our direct staff also undergo other required trainings from neighboring state-approved training centers. Furthermore, we maintain the training profiles of our direct staff and inform them ahead of time when their certifications are about to expire or their annual re-training is due. We always ensure that our staff required documentation and training is complete and up-to-date to ensure compliance with the department of DODD guidelines. We also do FBI/BCI background check abuser registry check, etc. on all our prospective employees to ensure that they have clean records with no disqualifying offenses. In addition, we ensure all our staff have valid driver’s license and have the minimum number of points required for transportation services. All staff therefore come prepared and well trained to perform their services.
u) Please describe your agency’s internal system for quality assurance.
The internal system we have developed and maintain for quality assurance includes the following:
1. Proper documentation of all services provided, activities, daily logs, etc. to guide the review and assessment of services provided, track clients progress and identify trends that will inform and help in our provision of services.
2. Internal review of documentations, updates to forms due to any changes to clients needs, frequent home visits by main office personnel from time to time review documentations against clients ISP, regular and continuous training of employees
3. Good pay, benefits and incentive to agency employees to enable them serve efficiently. Quality Care Nursing Agency has one of the highest paid rate/hour for our employees in the 7 counties where we provide services to individuals with developmental disabilities. We’re able to establish this through survey feedbacks from our employees most of whom have worked in other similar agencies or through consultations at job fairs and prospective employees. We strive to not only provide effective and efficient services to our clients but also reward those who provide the services directly to them. Our associates are covered by Professional and Liability Insurance and Workers’ Compensation Benefits. We also pay Employer Unemployment Compensation Accounts (ERIC) quarterly for all employees, and cover the cost of training required for the provision of services as long as they stay with us for a year, paid breakfast/lunch/dinner for all trainings, perks or small gift cards for great work and festive occasions, and they are also entitled for vacations.
v) Include here any information about the agency that you want shared with an individual, family or guardian that will assist him/her to decide whether your agency is the best choice of provider.
Although, we understand there are other competitors out there that are bidding for this same service, we would like to indicate that we are one of a kind as we believe individuals with developmental disabilities are the most vulnerable in the society and therefore come with the committed goal to help improve their physical, emotional, and spiritual wellness through love, dedication and compassionate care that is targeted to meet our clients satisfaction.
The experience of our staff over the years has helped them develop a better understanding of individuals with special needs that affords us to render unparalleled and exceptional services. We hope that as prospective client, you or your loved ones will make the right choice by giving us the opportunity to provide the services your family needs.
- If yes, describe
The services we provide is specific to the individualized service plan. As such, clients with service needs requiring one-to-one services are served as requested. Everyone of our staff to trained to provide one-to-one service. Their experience over the years has helped them develop a better understanding of our clients that affords us to render unparalleled and exceptional services.
- If yes, describe
The services we provide is specific to the individualized service plan. As such, clients with service needs requiring group activities are served as requested. Everyone of our staff to trained to work in group setting as a team. Their experience over the years has helped them develop a better understanding of our clients that affords us to render unparalleled and exceptional services.
a) Does your agency offer paid employment?
- Piece Rate
- Hourly Rate
- Describe your paid employment opportunities.
b) Does your agency offer community outings?
- Describe community outings
Free or client paid social events such as visit to the parks, zoo, museums, malls, amusement centers, YMCA (for those with membership), movies, dinning, transportation to/from work, volunteer opportunities, etc.
c) Does your agency offer recreational/leisure activities?
- Describe recreational/leisure activities
Free community events. Free or client paid social events such as visit to the parks, zoo, museums, malls, amusement centers, YMCA (for those with membership), movies, dinning, transportation to/from work, volunteer opportunities, etc.
d) Does your agency offer volunteer opportunities?
- Describe volunteer opportunities
We work with clients to identify any volunteer work of interest and assist them to find agencies with such opportunities where they can serve.
e) Describe other activities offered
Agency do not have volunteer opportunity ourselves. We help clients find one
f) Does your agency have an established day services site that is in operation?
- Describe current services
g) Where is your agency’s day service site located?
h) What are the typical hours of your agency’s services/supports?
i) Describe a typical day for an individual who receives your agency’s day services?
j) Is your day service agency certified by the Ohio Department of Developmental Disabilities, or licensed by the Ohio Board of Nursing to administer medication?
k) Does your agency provide non-medical transportation?
l) How long has your agency been providing day services in Lucas County to individuals with developmental disabilities?
0 to 3 years
m) Date your agency began providing Adult Day Services (month/year):
n) How many individuals does your day program serve?
Does your agency provide Adult Day Services?