RAYA Consulting LLC

Doing Business As: need a ride? transportation company
Website: www.needaridetransportation.com
Not currently serving individuals with developmental disabilities.
Currently seeking referrals.
Agency Provider


4311 S. Terrace View St.

Toledo, Ohio 43607
Main: 855-475-7433
Fax: 855-475-7433
[ Map It ]


Roye Durden
Phone: 855-475-7433
Cell: 419-973-2604
Yolanda Durden
Vice President/ Managing Member
Phone: 855-475-7433
Cell: 419-944-4498


Level One Waiver

Non Medical Transportation - trip
Non Medical Transportation - mileage

Individual Options Waiver

NonMedical Transportation Mileage
NonMedical Transportation
Non Medical Transportation
HPC - Transportation

Self Empowered Life Funding Waiver (SELF-Waiver)

Community Inclusion Transportation
Community Inclusion Transportation-Commercial Vehicle
Non Medical Transportation-Trip
Non Medical Transportation - mileage
Non Medical Transportation


No References Provided


DODD Certification

Agency Profile

a) Describe your agency’s philosophy of providing services and supports to individuals with disabilities.

RAYA Consulting, LLC., will utilize a 'person-centered planning,' approach, in providing services and supports to individuals, with disabilities. We will advocate for the individuals' right to self-determination, in effort of supporting them, in improving the quality of their lives. We offer appropriate and relevant choices whenever possible to foster and promote individual movement toward an increased level of independence.

b) Describe your agency’s staff orientation and training process.

RAYA Consulting, LLC utilizes all trainings made available from the Lucas County Board of Developmental Disabilities. We also maintain contact, at the state level (Ohio Department of Disabilities), for ongoing training purposes. The management team, at Raya Consulting offers ongoing quality assurance reviews. Furthermore, staff are encouraged to attend relevant trainings to maintain and obtain skills necessary to improve on service delivery.

c) How are individuals with disabilities involved in selecting the agency’s staff that work with them?

RAYA Consulting, LLC., utilizes the 'person-centered planning' approach, in involving individuals, in the process of selecting support persons. Staffing issues are an important aspect of the 'individual service plan.'

d) Describe your agency’s availability and flexibility in scheduling services and supports (days and hours available, areas of Lucas County willing to provide services, etc).

RAYA Consulting, LLC., is currently available to provide transportation 7 days per week.
All transportation provided by RAYA Consulting LLC is prescheduled with at least 48 hours notice.
All areas of Lucas County are serviced by RAYA Consulting LLC.

e) Describe how services will be provided in the event of an agency staff illness or emergency.

RAYA Consulting LLC will provide service in the event of an agency staff illness or emergency by always having at least two individuals available to work if needed. The CEO and Vice President, along with the manager are always available if any staff person becomes ill or has an emergency.

f) Describe how your agency would address individual or family concerns.

RAYA Consulting, LLC., will utilize a structural family approach, in supporting the individual, as part of a larger family unit. An agency representative would be present at the 'individual service plan' meeting to assure coordination of services, with the individual, family members and other interdisciplinary team members.

g) Describe your agency’s specific strategies for increasing community inclusion and involvement for individuals served.

- Inform the individual of community inclusion opportunities
- Support the individual and family, in identifying and planning community outings
- Shape expectations regarding community outings
- Provide commercial ambulatory and non-ambulatory transportation service

h) Does your agency offer one to one services?


i) Does your agency offer planned group outings or activities?


j) Identify your agency's areas of expertise.

- Commercial transportation for ambulatory and non-ambulatory individuals
- Case management services; linking individuals to appropriate resource systems
- Offering therapeutic services (counseling and psychiatry)
- Creating Community Inclusion Opportunities
- Research and Secure Necessay Resources

k) How many individuals does your agency serve in Lucas County?


l) What is the total number of individuals served by your agency Statewide?

RAYA Consulting, LLC has recently been certified to provide DODD Services

m) How long has your agency been providing certified homemaker personal care services in Lucas County to individuals with developmental disabilities?

0 to 3 years

n) Which describes your agency:

For Profit

o) Are your agency staff certified by the Ohio Department of Developmental Disabilities to provide medication administration?


p) Is your agency willing to provide Level One services?


q) How many staff in your agency provide direct support services?


r) Does your agency have both male and female staff?


s) What is the average length of service for your agency’s direct support staff?


t) Describe your agency's plan for continuing education and on-going training for agency staff?

RAYA Consulting, LLC., will support agency staff in attending 'Lucas County Department of Developmental Disabilities.' The staff will also be encouraged to attend other trainings offered, at the state level. Furthermore, local relevant trainings will also be a part of the on-going training for agency staff.

u) Please describe your agency’s internal system for quality assurance.

The RAYA Consulting, LLC., manager will conduct ongoing quality assurance compliance reviews, on a quarterly basis. The vice-president will also conduct such quarterly reviews. Last, the chief operating officer will offer ongoing trainings, as necessary to address quality assurance issues.

v) Include here any information about the agency that you want shared with an individual, family or guardian that will assist him/her to decide whether your agency is the best choice of provider.

The chief operating officer (Roye Durden, MSW LSW) has provided clinical therapeutic services, for individuals with developmental disabilities, for 25-years. He also has served, as a psychiatric social worker, in group home settings for 30-years. He does practice, in cooperation, with psychiatrists, in effort of helping others. He also has facilitated individual service plan meetings throughout that time period. The vice-president of the operation (Yolanda Durden, BAC MPA) brings an ability to locate and secure resources, in effort of helping others to improve the quality of their life. She has been instrumental, in creating community inclusion opportunities, for individuals, during the past 25-years.

- If yes, describe

RAYA, LLC., does provide 'one to one' services.

- If yes, describe

RAYA Consulting, LLC., does have a fleet of passenger vans that can be used, for group outings, for ambulatory and non-ambulatory individuals.