REM Ohio, Inc

Doing Business As:
Currently serving individuals with developmental disabilities.
Currently seeking referrals.
Agency Provider


7944 W. Central Ave
Suite 3
Toledo, Ohio 43617
Main: (419) 841-0001
Fax: 419-841-6416
Other 844-266-3972
Adult Day Service Location
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James Oliver
Area Director
Phone: 419-841-0001
Cell: 419-343-7098
Adult Day Service Contact
Mary K Ziccardi
Regional Director
Phone: 216-642-5339
Adult Day Service Contact
Joel Alexander
Program Coordinator
Phone: 419-841-0001
Other: 844-266-3972
Adult Day Service Contact


Individual Budget/Private Pay

Supported Living

Level One Waiver

Home Maker Personal Care

Level One Waiver: Adult Day Services

Adult Day Support
Supported Employment - Community
Supported Employment - Enclave
Vocational Habilitation

Individual Options Waiver

Adult Foster Care
Home Maker Personal Care
NonMedical Transportation Mileage
NonMedical Transportation Trip
Residential Respite

Individual Options Waiver: Adult Day Services

Adult Day Support
Supported Employment - Community
Supported Employment - Enclave
Vocational Habilitation

Self Empowered Life Funding Waiver (SELF-Waiver)

Community Respite
Functional Behavioral Assessment
Residential Respite

Self Empowered Life Funding Waiver (SELF-Waiver): Adult Day Services

Adult Day Support
Supported Employment - Enclave
Vocational Habilitation


No References Provided


Agency Profile

a) Describe your agency’s philosophy of providing services and supports to individuals with disabilities.

REM Ohio's mission is to create a system of care that will provide individuals with complex conditions options for living in the community, supports for attaining independence, and opportunities to grow and develop personal connections in natural settings.

We believe that human relationships are basis for growth and change.

We maintain that individuals have both a right and responsibility to be active participants in the service planning and life planning proces.

We respect the individuals we serve, their familieis, our employees and mentors as well as the customers with whom we do business.

We are committed to finding positive solutions for both the individuals we serve and their families.

We believe that in natural community settings the individuals we serve have the best opportunity to develop relationships and to realize their full potential.

b) Describe your agency’s staff orientation and training process.

Through its HR staff and its Quality Improvement Specialist, REM OH provides the resources and supports to ensure a competent and well trained workforce. All Direct Support Professionals, Drivers, Program Coordinators, and Program Directors receive comprehensive orientation and annual updates in the following areas: working with individuals with developmental disabilities and mental illness, using People First Language, active treatment, positive behavior supports, crisis intervention, identifying and reporting abuse and neglect, reporting major unusual and unusual incidents, rights of persons with developmental disabilities, confidentiality / HIPAA compliance, health issues, safety, handling emergency situations, and safe driving. All staff must successfully complete the above modules, be certified in CPR/ First Aid, and complete individual specific training prior to working alone with an individual. To continue working, staff must complete all required annual trainings and receive updated training on ISPs as revisions occur.

Additionally, we have a full time nurse trained to certify staff on Med Pass 1, 2, and 3 and needed. She trains and delegates nursing tasks and other health related issues, such as special dietary needs, specific to individuals on an as needed basis.

c) How are individuals with disabilities involved in selecting the agency’s staff that work with them?

Individuals are matched with staff based on skills, interests, and preferences. It is particularly important individuals (and family members) receiving H/PC (Supported Living) services are comfortable with and trust the staff going into their homes.

The Program Coordinators and Program Director talk to persons served, family members, advocates, and SaSSs to get feedback on staff working with individuals. If conflicts arise, we work with all parties to problem solve. In situations where it's just not a good match, we transfer staff until a good match is found.

d) Describe your agency’s availability and flexibility in scheduling services and supports (days and hours available, areas of Lucas County willing to provide services, etc).

Our Central Avenue ADS/VH site operates Mon - Fri from 9 am - 3 pm. We work with individuals to set up a full time or part-time schedule based on their preferences. Our enclaves, such as Walgreens, have shifts based on the needs of the business. Individuals are fully informed of the work schedule and job duties prior to deciding whether or not to work on the enclave.

H/PC services are provided up to 24/7 in some sites and as drop in services from 50 hours per week to as little as 4 hours per week, based on the needs of the individual. Some of the individuals receiving drop in services prefer a set schedule, where we provide services the same days and times each week. Others have work schedules and other needs that require us to schedule services on a weekly or bi-weekly basis. We work with the individuals and if applicable, families, based on their preferences.

Our SEC services are individualized based on the needs and the work schedule of the individuals served. We work with the individuals and employers to identify the best times to provide services.

e) Describe how services will be provided in the event of an agency staff illness or emergency.

At our ADS/VH (Central Avenue) and enclaves, we have trained, back-up Direct Support Professionals (DSP) and Job Coaches to provide relief staff. We also have Program Coordinators and a Program Director that can cover as needed.

We have our H/PC 24 hr sites, we have 3-4 staff members working who are trained and can cover should a staff call off. For each of our drop in consumers, we have a primary DSP and 1-2 other staff members who know the individual and can cover in the event of an absence to ensure continuity of services. Some individuals prefer to have only one primary staff and reschedule those hours. We also have a Program Coordinator and a Program Director that can fill in when emergencies arise.

f) Describe how your agency would address individual or family concerns.

We have an open door policy at REM Ohio. Any individual or family member can go to the Direct Support Professional, Program Coordinator, Program Director, or Area Director regarding any concern or issue. Depending on the concerns, individuals and family members are usually able to resolve the concerns with either the Direct Support Professional working with the individual directly or with the Program Coordinator or Program Director.

We value the partnership and collaboration of the SaSSs and the individual's team to resolve those issues that we cannot work out directly with the family or that may be beyond the scope of services identified in the ISP. With everyone working together, the individual is ensured the best opportunities and maximizes success.

g) Describe your agency’s specific strategies for increasing community inclusion and involvement for individuals served.

At REM Ohio, we believe that everyone is capable of reaching new heights and thriving in the community. We also understand that every person has their own unique strengths and abilities. That is why we provide a range of flexible, community-based residential and non-residential programs that provide the right balance of service and support.

Community involvement, whether through a job or other activities, is essential for individuals with intellectual or developmental disabilities. Our social programs for adults offer a wide variety of structured activities, social interaction and skill building opportunities that enrich the lives of those we serve.

REM Ohio places a priority on community involvement and activities for all of the individuals we serve. Our center-based social programs provide opportunities for skill development, socialization and recreation. Each of our social programs is designed to meet a wide range of individualized skills. We provide an array of engaging activities to help individuals grow and reach their goals while developing new hobbies and interests. And we create an atmosphere that offers structure and excitement for program participants who look forward to seeing their friends and staff members each day.

Depending on an adult’s Individualized Service Plan (ISP), he or she may take part in goal-driven classes or activities involving:

•Arts & crafts
•Computer Learning
•Physical fitness
•Community Linkage
•Personal appearance

Our social program staff provides personalized support and individualized training to boost individuals’ confidence and help them learn new skills. In addition, we encourage adults to participate in group activities where they can interact with other members of the social program and the community.

REM Ohio also offers active treatment and therapeutic services to individuals whose needs are more involved or those who exhibit challenging behaviors. Our center-based programs offer therapeutic services, including motor skills and social rehabilitation to help individuals learn, grow and thrive.

h) Does your agency offer one to one services?


i) Does your agency offer planned group outings or activities?


j) Identify your agency's areas of expertise.

At REM Ohio, we believe that everyone is capable of reaching new heights and thriving in the community. We also understand that every person has their own unique strengths and abilities. That is why we provide a range of flexible, community-based residential and non-residential programs that provide the right balance of service and support.

The following programs combine personal choice and community integration with professional oversight, family involvement and stability and are the areas that REM Ohio has expertise in:

•Host Homes
•Intermediate Care Facilities
•In-home Homemaker & Personal Care Services
•Shared Living Homes
•Social Programs
•Vocational Programs

Our programs and supports are offered in a wide variety of community settings throughout the state and offer the individuals we serve the clinical, medical, behavioral and personal supports they need to be successful.

k) How many individuals does your agency serve in Lucas County?

41 or more

l) What is the total number of individuals served by your agency Statewide?


m) How long has your agency been providing certified homemaker personal care services in Lucas County to individuals with developmental disabilities?

4 to 6 years

n) Which describes your agency:

For Profit

o) Are your agency staff certified by the Ohio Department of Developmental Disabilities to provide medication administration?


p) Is your agency willing to provide Level One services?


q) How many staff in your agency provide direct support services?

REM Ohio- 1000+, Lucas County only - 40+

r) Does your agency have both male and female staff?


s) What is the average length of service for your agency’s direct support staff?

Our rention rate is slightly higher than the state average.

t) Describe your agency's plan for continuing education and on-going training for agency staff?

From clinicians, to program managers, to Direct Support Professionals (DSPs), our employees make a difference in the lives of people throughout their communities every day. And as a part of The MENTOR Network – a national network of local providers – REM Ohio's employees are part of a growing organization that’s been at the forefront of providing innovative, community-based care for more than 30 years.

When a staff person joins REM Ohio and The MENTOR Network, they become part of a national organization that provides expansive opportunities and a career ladder that is rare in human services. Our employees are passionate, caring professionals who have opportunities to make a difference in their own communities and beyond. By leveraging The Network’s collective experience, resources, stability and support our employees can better serve people in their own communities while maximizing their own professional potential at the same time.

We offer continuing and ongoing training to all of our Direct Support Professionals and employees.

u) Please describe your agency’s internal system for quality assurance.

REM Ohio has muliple layers of Quality Assurance. It starts with direct line staff and continues through to supervisors and managers. Each are has a Quality Assurance Specialist that ensures all of our sites meet standards set forth by local and state guidlelines.

REM Ohio is also CARF accredited, demonstrating our commitment to a high quality of service for the people we serve.

v) Include here any information about the agency that you want shared with an individual, family or guardian that will assist him/her to decide whether your agency is the best choice of provider.

REM Ohio serves adults with intellectual and developmental disabilities, as well as individuals with complicated employment barriers. Our programs and supports are built around the unique needs of each individual we serve and designed to promote independence, skill development, personal choice and growth. We are committed to delivering the highest quality services in community-based environments, empowering the people we serve to live, work and thrive in their community.

As a partner of The MENTOR Network, a national network of local human service providers, REM Ohio provides those who work with us and those we serve the benefits of a strong national structure coupled with specialized programs and localized services offered at various locations throughout Ohio. With access to a nationwide network of experienced professionals utilizing best-practice techniques, as well as state-of-the-art resources, and a well-defined set of policies and quality assurance programs, we can provide a level of support and cost-effective service options that are unavailable elsewhere.

We are committed to providing responsive and innovative community services in a safe and supportive environment, encouraging and protecting individual choice and personal dignity. In each of our programs, we provide:

•Demonstrated expertise in assessing, supporting and serving individuals with intellectual and developmental disabilities, and adults with employment barriers.
•Efficient use of existing community resources to avoid duplication and control costs
•Documented improvements in quality of life for individuals served
•High quality of care based on individualized approaches and flexible options
•Cost-effective solutions with proven outcomes

- If yes, describe

REM Ohio currently has numerous one on one situations in HPC, Vocational, and Day Services. At REM Ohio, we ensure that individuals with intellectual and developmental disabilities lead healthy, happy lives, no matter if they live independently, with family or with other individuals. Our In-home Homemaker and Personal Care Services bring members of our caring staff into an adult’s home to offer the following:
•Homemaker assistance
•Personal care
•Scheduled and emergency respite
•Transportation coordination
•Other individualized supports as needed
Our personalized services help adults with intellectual and developmental disabilities accomplish their daily activities, learn new skills and live as independently as possible in their own home. We get to know each person in the program and design services that leverage their strengths and help them know what to expect no matter the challenges or activities in a given day. Whether it’s cleaning, cooking, maintaining good hygiene, or walking to the store, the individuals in our In-Home Homemaker and Personal Care Services program learn at a pace that’s comfortable for them so they can build confidence for the future.

- If yes, describe

Through or Day Services and HPC services we offer many group outings and activities such as annual Cedar Point trips, dances, ice cream socials, are just a few examples of activities we have held in the past year. We also offer small outings to places such as the library and the zoo.

Adult Day Services

a) Does your agency offer paid employment?


- Piece Rate

We do not currently have any jobs that we do that are piece rate in Lucas County

- Hourly Rate

At this time, all paid work is hourly and at the State of Ohio minimum wage rate or above.

- Other

- Describe your paid employment opportunities.

Currently REM Ohio has opportunities in assembly, wood working, craft projects, and janitorial. At our Central Ave site we buidl and sell picnic tables, cornhole boards, crafts, and assemble gift baskets and other craft projects that we sell to the open public. We also offer candle and soap making as well as car detailing. We work crews available as well that offer janitorial and lawn services.

At our Walgreen's Distribution Center site we offer a number of jobs that are janitorial in nature.

b) Does your agency offer community outings?


- Describe community outings

While many outings are work related and / or volunteer related such as volunteering at the Humane Society, we al offer recreational outings. Through or Day Services and HPC services we offer many group outings and activities such as annual Cedar Point trips, dances, ice cream socials, are just a few examples of activities we have held in the past year. We also offer small outings to places such as the library and the zoo.

c) Does your agency offer recreational/leisure activities?


- Describe recreational/leisure activities

At our site on Central Ave we have many in-house activities such as dance, crafts, wii tournaments, pool tournaments, and many more fun things to do!

d) Does your agency offer volunteer opportunities?


- Describe volunteer opportunities

We have volunteer opportunities as locations such as soup kitchens, churches, and the humane society.

e) Describe other activities offered

We do offer job readiness activities for those seeking community employment. This is untilized by those ready to move into community work but need some guidance with resume writing and interviewing skills. This can be individualized or provided in a group setting.
REM has staff that are Employment First Certified, and also possess skills in Customized Employment.

f) Does your agency have an established day services site that is in operation?


- Describe current services

In Lucas County we have a day site at 7944 West Central Ave. This site is both recreational and vocational. This is where we build the picnic tables, cornhole boards, etc. We also have recently opened a retail store here.

We also have an enclave at the Walgreen's Distribution Center in Perrysburg. We offer muliple shifts doing primariliy janitorial services.

We also provide Supported Employment Community to individuals in community settings. This can be job development, job coaching, and a number of other services.

REM OHIO offer day services throughout the state and throughout Northwest Ohio.

g) Where is your agency’s day service site located?

7944 W. Central Ave, Toledo, Ohio as well as the Walgreen's Distribution Center.

h) What are the typical hours of your agency’s services/supports?

Central Ave - 8a to 4p

Walgreen's - 7:30a to 6:30p with multiple shifts.

i) Describe a typical day for an individual who receives your agency’s day services?

Central Ave - A typical day would include coming in to the site and likely doing a few hours of work. Taking lunch and possibly returning to work or doing some recreational activities. Each day is truly different and individualized.

Walgreen's operated on 5 hour shifts and individual work at various stations at the DIstribution Center.

j) Is your day service agency certified by the Ohio Department of Developmental Disabilities, or licensed by the Ohio Board of Nursing to administer medication?


k) Does your agency provide non-medical transportation?


l) How long has your agency been providing day services in Lucas County to individuals with developmental disabilities?

4 to 6 years

m) Date your agency began providing Adult Day Services (month/year):

June 2011, although it was operated as another company prior to REM Ohio taking over the services.

n) How many individuals does your day program serve?


Does your agency provide Adult Day Services?